Real stories by real customers.

First Digital runs a major fashion retailer’s enterprise service management on Freshworks Freshservice, from Azure single sign-on to WhatsApp live chat, across roughly 1,400 agents.

A bespoke, Azure-hosted RAG chatbot called Lighty that helps Eurolux sales reps match a client’s requirement to the right products in seconds.

A company-grounded AI assistant that answers policy and procedure questions and turns messy Excel reports into consolidated management accounts.

A cloud chat assistant, Harvey, that lets legal and paralegal staff check contract terms, dates and notice periods in seconds instead of digging through documents.

A low-cost device that retrofits to home-office inverters and, with generative AI on top, gives a financial services firm a live view of agents’ backup power and battery health.

A custom ESP device that retrofits to thousands of basic 24V inverters, giving WFS live visibility of its remote backup-power fleet and an AI tool to interrogate the data.

A bespoke, five-year-battery monitoring device that watches pharmaceutical fridge temperature and humidity, and reports breaches to the right people automatically.

Submersible LoRaWAN sensors that keep Frey’s Foods’ on-site water tanks topped up, so a plant of more than 2,000 staff never runs dry.

First Digital took Transnet from an honest read of its digital maturity to an executive-aligned transformation roadmap, then helped embed it with targeted skills and change programmes.

Our First Campus Zero to AI Copilot Hero programme, run with Microsoft, took public sector teams from AI fundamentals to confidently using Copilot Chat, Microsoft 365 Copilot and their own agents, with a managed-service follow-up so the adoption stuck.

Our First Campus Zero to AI Copilot Hero programme, run with Microsoft, took agri and food teams from AI fundamentals to confidently using Copilot Chat, Microsoft 365 Copilot and their own agents, with a managed-service follow-up so the adoption stuck.

We built and delivered training tailored to a national hotel chain’s own Power Apps and Microsoft 365 setup, and trained the team on Power Apps governance and best practice, so staff could use the tools the business had rolled out and keep the estate secure and maintainable.

We moved an international marketing group’s generative-AI inference off public cloud onto our private NVIDIA GPU cluster, so their data and token generation stay local, they pay in local currency, and they run cheaper after hours.

We gave First Technology staff local AI chat and agentic desktop agents running on our private NVIDIA GPU cluster, so the data and token generation stay local, the bill is in local currency, and responses come back fast.

Vector Gaming needed serious GPU horsepower to train a custom 350-million-parameter model for smarter game NPCs. We put our private GPU cluster behind their Vulkan-based distributed trainer and cut a two-month run down to a fraction of that.

Urban Connect’s agentic diagnostic agent works a network fault out for itself, pulling the logs, querying the routers and upstream providers, then writing the call-centre ticket, so support is proactive instead of a manual scramble.

We ran our Process Practice to map, optimise and govern a property and assets group’s HR processes in Nintex Process Manager, giving them the visibility they were missing and a clear path to automation.

We mapped, optimised and governed a deep-shaft mining company’s HR processes in Nintex Process Manager, turning fragmented manual workflows into a navigable, automation-ready set of processes.

We reviewed a US local government’s in-house development practices and helped them stand up a secure software development lifecycle, so the team writing their public-facing applications builds security in from the first requirement rather than bolting it on later.

Over five years, First Digital turned Western Cape Blood Services into Africa’s first fully digital, end-to-end blood-donation ecosystem, a Microsoft-recognised, AI-powered platform that registers donors 60% faster and answers them around the clock.

A cross-platform mobile app that brings Project Exodus’s life-recovery methodology to a potentially global audience, on both the App Store and Google Play.

A modular, cloud-based One App that rolled out to more than 400 stores at once, pulling stock takes, sales tracking and ticketing into a single place.

A full online shopping and fulfilment experience for Staffwear, built on nopCommerce and Azure and live in three months to keep sales moving through lockdown.

A modern .NET solution that prints product labels from automated quality checks on MAHLE’s South African lines, with central configuration and full traceability.

A disciplined virtual team and a custom Azure DevOps blueprint that brought consistent delivery to one of South Africa’s largest hospital groups.

A personalised colleague portal that lives inside Microsoft Teams, giving the bank’s staff across Africa one place to find news, company services and the people they work with.

A Fast-Track rollout of Microsoft 365 across the NHLS, getting a traditionally on-premises national lab service ready for secure remote work during the pandemic.

An Active Directory consolidation and Exchange Online migration that brought PPC’s separate country domains and mailboxes onto a single Microsoft 365 environment.

A custom Power Apps solution that captures patient feedback at discharge across Busamed’s hospitals, with SAP integration and live Power BI insight for managers.

A Power Platform system that ran Sasol’s staff Covid-19 vaccinations end to end, from consent to follow-up, built with low-code in four weeks.

A low-code Nintex K2 workflow that automates policy creation from end to end, with level-based approvals, reminders and escalations, across Assupol’s business systems.

A Nintex K2 and ServiceNow integration that gave a petrochemical company a full audit trail of every change from development to production.

An agile, structured rescue of a retailer’s BizTalk environment that cleared recurring integration errors and lifted system performance by a third.

A phased BizTalk uplift that stabilised a national retailer’s legacy integration estate across point-of-sale, warehouse, finance and supplier systems, without disrupting daily trade.

A structured ESB rationalisation that untangled a logistics provider’s organically grown BizTalk estate, cutting duplication and technical debt while keeping the business running.

A low-code OutSystems platform that digitised complex multi-geography logistics workflows end to end, giving field and office users one governed system for web and mobile.

A secure, scalable Microsoft Fabric data warehouse on Azure that gives Talksure a single, accurate view of their data to drive decisions.

A central, modelled data warehouse that pulls Belgotex’s scattered data into one place to report from, with room to take in factory IoT data later.

An end-to-end pipeline that automates GroupM’s data gathering and reporting, so their teams spend their time on analysis instead of assembling spreadsheets.

A modern, centralised data warehouse on Azure that gave an agricultural supplier a single, trusted source of data and a way off QlikView.

A governed reporting pipeline and Power BI dashboards that gave Parliament trusted, timely point-of-sale insight to manage its catering division.