Janine Dookoo, ICT Program Manager (City of Cape Town) for bringing a functional first-line HR support bot to the organisation.
The challenge
We start every engagement by Envisioning, see what that looks like. Then we get to work:
What we build
How this looks at Envision, Build, and Evolve.
Modern web on Azure, AWS, Huawei, GCP or private cloud with the security baselines fit for public use.
Via developJob-focussed, citizen-facing AI adoption and usage where it offers a real impact.
Via engageA reporting layer that survives the next leadership change and the next audit.
Via operateour work
Transnet
First Digital took Transnet from an honest read of its digital maturity to an executive-aligned transformation roadmap, then helped embed it with targeted skills and change programmes.
Practice
Digital Transformation Strategy
Multiple public sector clients
Our First Campus Zero to AI Copilot Hero programme, run with Microsoft, took public sector teams from AI fundamentals to confidently using Copilot Chat, Microsoft 365 Copilot and their own agents, with a managed-service follow-up so the adoption stuck.
Practice
Copilot Adoption & Enablement
US Local Government
We reviewed a US local government’s in-house development practices and helped them stand up a secure software development lifecycle, so the team writing their public-facing applications builds security in from the first requirement rather than bolting it on later.
Practice
Secure Development & SDLC
South African Parliament
A governed reporting pipeline and Power BI dashboards that gave Parliament trusted, timely point-of-sale insight to manage its catering division.
Practice
Power Business Decisions with Cloud Scale Analytics
Engaging AI-driven service offering
AI in the public sector earns its place by being useful and visibly safe. We start with internal copilots before anything touches the public, and not the other way round.
AI-native software development, every step. Our APEX framework is modular, relies on cloud or private token factories, and automates the software lifecycle from discovery transcripts, to feature backlogs, to architecture, build, and delivery. Secure, quality-driven, and fast.
See the frameworkGet in touch
Send us the gist of what you are trying to do. The right person from First Digital will be in touch within a working day.
